Shipping and Refunds
Hey, beeswax is heavy, but we do not want shipping costs to stand between you and your enjoyment of our 100% pure beeswax candles, so we've just dramatically lowered our shipping prices on most orders:
- $10 shipping on all orders shipped within the contiguous United States that total less than $125
- FREE shipping on all orders over $125 shipped within the contiguous United States via UPS Ground
- Our regular rates apply for Express shipping and for orders shipped to Alaska or Hawaii.
- Clearance sale items are not included in these offers.
- Separate orders cannot be combined to receive free shipping.
- This offer is good for all internet, phone and mail in orders.
We are a small company completely dedicated to creating the purest beeswax candles of the highest quality. We have the utmost confidence in our products and are sure that you'll agree that they are the finest candles available. In fact, we guarantee it. If, for any reason, you are not satisfied with your candles, contact us within 30 days of receipt, and receive a full refund or credit of equal value towards your next purchase.
To return an item to our company, please follow these steps:
1. Contact us immediately.
2. Please take great care in repacking items; they should be returned in the same condition in which they were received.
3. Include a copy of the original invoice or packing slip.
4. Include a note stating your reason for the return.
5. Ship returns to the address below via UPS (preferred) or the U.S. Postal Service (delivery confirmation and insurance recommended).
Original shipping charges will be credited in all cases that do not involve purchaser error. (i.e. “Oooops, I bought the wrong color.”) If the error was ours, or you were not satisfied with your purchase, we will refund your original shipping charges and pay for the return (if we request the items be returned). The returned merchandise will be credited to your credit card, or equal value towards immediate exchange will be given.
Send your returns to:
Mind Your Own Beeswax Candle Company, LLC
1594 E Pine Lake Cir, Montgomery, TX 77316
Thank you. If you have any questions, please contact us at firstname.lastname@example.org | 512-652-8595